If you accidentally double-book (purchase two identical tickets for the same departure), you can have one of the tickets refunded by writing to customer service.
BEFORE the scheduled departure. To receive a refund, both tickets must have been purchased no more than ten minutes apart for the same departure, and the personal information provided must be identical.
Low-Price ticket Low-Price tickets are non-refundable.
Flex ticket Flex tickets are non-refundable.
Standard ticket (including Pensioners’ and Disability tickets) Standard tickets may be changed without any charge. For a refund, a fee is charged per reservation of 20% of the ticket price, but at least DKK 100, which is deducted from the amount of the refund.