3.1 There is no right of withdrawal for contracts for passenger carriage services, see section 1(4)(iv) of the Danish Consumer Contracts Act (Forbrugeraftaleloven).
3.2 If the ticket type permits changes, a ticket may be changed to another MOLSLINJEN A/S departure within the validity period. It is not possible to change return tickets so that both trips depart from the same region. Please note: If you change your ticket to another ticket type, for example, from a Low-Price ticket to a Flex ticket, the ticket terms of the original ticket will still apply to the changed ticket.
3.3 If the ticket type permits changes, the ticket may be changed from one mode of transport to another by contacting MOLSLINJEN A/S on tel. +45 70 10 14 18 or in person. For example, a ticket for a 'Low car' can be changed to a ticket for a 'Tall car', a 'Walk-on' ticket can be changed to a 'Low car' ticket and so on. If the new ticket costs more than the original ticket, you must pay the difference. If the balance is negative, you will not receive the difference.
3.4 MOLSLINJEN A/S reserves the right to charge a fee of DKK 100 for changing the ticket via the telephone or personal service at the port.
3.5 If you accidentally double-book (purchase two identical tickets for the same departure), you can have one of the tickets refunded by writing to kundeservice@molslinjen.dk BEFORE the scheduled departure. To receive a refund, both tickets must have been purchased no more than ten minutes apart for the same departure.
3.6 Low-Price tickets are valid for up to one month from the original travel date and can be changed for a fee as well as payment of a possible price difference until the time of departure. Low-Price tickets are non-refundable. The number of Low-Price tickets available on the different departures varies, and Low-Price tickets are sold according to the first come, first served principle.
3.7 Flex tickets are valid for up to one month from the original travel date and may be changed online without any charge until the agreed departure time against payment of any price difference. Flex tickets are non-refundable. The number of Flex tickets available on the different departures varies, and Flex tickets are sold according to the first come, first served principle.
3.8 Standard tickets are valid for up to three months from the original travel date and may be changed and/or refunded until the agreed departure time. Standard tickets may be changed online without any charge. For a refund, a fee is charged per booking of 20% of the ticket price, but at least DKK 100, which is deducted from the amount of the refund.
3.9 Standard Travel Passes are valid for 12 months from the date of purchase. Unused Trip Pass tickets are refundable for up to 12 months after expiry of the pass against a fee of DKK 100 per pass. For refunds, used trips on the pass are calculated at the current list price for the price category that the original purchase would have achieved. Together with the refund fee, this amount is deducted from the original purchase price.
3.9.1 Standard tickets for buses are valid for up to three months from the original travel date and may be changed and/or refunded until the agreed departure time. The ticket is refundable until the agreed departure time in accordance with the following rules: If the ticket is cancelled more than 14 days before the agreed departure time, a refund fee of 20% of the ticket price will be charged per booking, but at least DKK 100, which is deducted from the amount of the refund. If the ticket is cancelled less than 14 days before the agreed departure time, 50% of the ticket price will be refunded.
3.10 Business BlueClass tickets are valid for up to 12 months from the original travel date and may be changed and/or refunded without any charge during this period.
3.11 Business BlueClass Travel Passes are valid for 12 months from the date of purchase. It is not possible to extend the validity period of the Trip Pass. The Trip Pass includes an automatic car reservation for a passenger car without a trailer for any departure in the validity period of the pass. If the Trip Pass is used less than five minutes before the scheduled time of departure, the right to an automatic car reservation will lapse, and we cannot guarantee that you will be able to get on the ferry for this departure, as the ferry may be getting ready for departure. Business BlueClass Trip Passes are refundable for up to 12 months after the expiry date. For refunds, used trips on the pass are calculated at the current list price for the price category that the original purchase would have achieved. This amount is deducted from the original purchase price.
3.12 Any fees are not refundable and will be deducted from the amount of the refund. To request a refund, please send an email to kundeservice@molslinjen.dk. The amount will be refunded as quickly as possible after the shipping company has checked that the conditions for a refund have been met.
3.13 For package trips purchased through companies other than MOLSLINJEN A/S, the customer's claim for cancellation, change or refund must be made directly to the provider in question.