Travel safely with MOLSLINJEN

Arrive safely

We’ve rediscovered our love of travel!

Initiatives for your safety

Denmark is in the process of opening up – and that means more passengers on our ferries. 

More passengers on the ferries means that we need to be good at helping each other and giving each other space. We ask you to comply with the recommendations of the Danish Health Authority as well as general advice on preventing infection, and we would be grateful if you would show consideration for your fellow passengers during the crossing.

We have set up distance markers on board, and we are prioritising hygiene and disinfection measures. We have set up free sanitising stations around all of our ferries.

We have also set up screens to protect you and the crew and we control the ‘traffic’ around the buffet where hand sanitiser and gloves are permanent items on the menu. Menus stuck to the table mean that they can no longer be passed around.

These initiatives help us all ensure that we have a good and safe crossing.

 

More flexible tickets

You now have six months to change your tickets

Unfortunately, the coronavirus is still among us, and the pandemic is something we need to adapt to. MOLSLINJEN would like to give you a helping hand in these uncertain times, when it can be difficult to make any plans in advance. 

We are now giving you six months to change your tickets. This also applies to tickets you may already have bought.

This means that you can transfer your ticket to any other crossing with our ferries, and you can change your ticket to a crossing up to six months after your original travel date. The only condition is that you purchase and change your ticket before 12 midnight on 31 March 2022. 

So, you can safely book your trip today, even though your plans may change. You simply need to remember to change your ticket before your planned departure time.

If you transfer your ticket, you will need to pay our standard change fee and any difference in price between the original ticket and the new one. 

Face covering requirement on public transport

Remember your face covering

Starting November 29, the authorities have made mask wearing mandatory on all public transport. This also applies to MOLSLINJEN ferries.

You will therefore be required to have your own mask or face covering with you and to wear it while you are on the ferry. You must wear your face covering for the duration of the crossing but may take it off while eating or drinking. You can also buy a face mask on board the ferries.

The face covering requirement does not apply to children under 12 years of age, to individuals with breathing difficulties or impaired consciousness, or to those with physical or mental disabilities who are unable to remove the face covering themselves.

Any questions? Kombardo!

Contact us

In these coronavirus times, when everything is uncertain, it is important that you know we are here!

If you have any questions, our Customer Service is open, and we will do our very best to answer your questions as quickly and correctly as possible – but please be patient. We receive a lot of calls. Thank you for your understanding if you experience longer waiting times.

You can contact us directly at kundeservice@molslinjen.dk or on +45 70 10 14 18 during our opening hours, which are from 8 am to 6 pm Monday to Saturday, and from 9 am to 6 pm on Sundays.

Our Facebook page is manned on all weekdays from 8 am to 4 pm.